|
My
new car dealer says I have to return to their facility for all of my
car's maintenance to keep from voiding the warranty. Is this true? |
| |
Absolutely Not. You can have routine service done by any competent
independent service station, shop or garage and still maintain your
warranty. |
 |
| |
|
|
|
Do
I have to use the manufacturer's original equipment parts to keep my
warranty valid? |
| |
No! Legally, automakers cannot specify the use of their or anyone else's
parts for your vehicle's maintenance. You may use any brand-name quality
parts such as CARQUEST to replace fan belts, hoses, brakes, exhausts,
chassis parts, oil and more. |
|
| |
|
|
|
What do I have to do to keep my car or truck's warranty in effect? |
| |
Make sure your vehicle is serviced at the intervals specified in your
Owner's Manual or Warranty Booklet and keep very clear records of your
vehicle's maintenance. Be sure to have the date, parts installed,
vehicle identification number and mileage recorded on the invoice. Keep
these receipts in a safe place. If you have a service log in your
Owner's Manual or Warranty Booklet, use it. |
|
| |
|
|
|
My
car is a leased vehicle. Am I responsible for maintenance? |
| |
Yes! Even if you lease a vehicle you are responsible for all maintenance
and repairs and to keep the vehicle in good working order and condition
as outlined in the Owner's Manual. |
|
| |
|
|
|
What parts should be replaced and at what intervals should these
services be performed? |
| |
Check your owner's manual. It will give you all of the information you
need regarding what parts to replace and when to do it. Make sure to
read it thoroughly and note any exceptions or severe service notations.
Warranties are there to protect the consumer, but you must follow the
requirements. |
|
| |
|
|
|
What if my new car needs repairs other than regularly scheduled
maintenance such as a brake job or other repairs? Do I have to return to
the dealer for these repairs? What if these repairs are covered under my
warranty? |
| |
The choice of where to have your car serviced and repaired is yours. As
far as repairs covered by the warranty, you will probably have to take
the car back to the dealer. Thoroughly check your warranty to be certain
that the repairs are covered. |
|
| |
|
|
|
How does the quality of aftermarket parts compare with original
equipment parts? |
| |
Some are manufactured by the same supplier and may even be warranted
longer than original equipment parts. Aftermarket parts supplied by
CARQUEST meet or exceed manufacturers specifications. |
|
| |
|
|
|
If
I do have a warranty-related problem with a dealership, what rights do I
have? |
| |
If you have a problem, contact the customer service department of the
car manufacturer and ask for assistance. They are concerned with
customer satisfaction and may be able to help. |
|
| |
|
|
|
Know Your Rights When It Comes to Vehicle Repair and Maintenance |
| |
From Acuras to Volvos, Buicks to Saturns, we can help you protect your
new car or truck warranty. By using our quality service and parts, our
technicians can perform all of your new foreign or domestic vehicle's
maintenance and repairs while keeping your warranty in effect.
You don't have to return to the new car dealer for scheduled service
or checkups to ensure your manufacturer's warranty remains in force.
We bring you this information because you have the right to have
your vehicle serviced wherever you choose. Ask us how we can help
you protect your vehicle's warranty.
|
|
_lo.jpg){kind=small}
